Greg Froh
Profile
IT professional experienced in managing technical teams. Strong systems design, development, and administration skills. Service-oriented, approachable, level-headed. Able to document complex concepts in plain English and via industry-standard tools.
Professional Experience
Manager, Information Technology - ACD Systems
Image management software, Victoria, BC, 2005 - present
Responsibilities
- Oversee all aspects of the Information Technology department, including management of personnel, budget, and computer systems across multiple offices of global company.
- Manage $1M+ capital and operational budget, including procurement, development, and integration of information systems (LAN/WAN, Web sites, B2B, ERP, HRIS, etc.)
Accomplishments
- Simplified and stabilized IT infrastructure by eliminating complex processes and reducing number of interfaces between systems.
- Introduced "soft launch" model for deployment of production systems.
- Promoted purchase of scalable, off-the-shelf components rather than development of custom applications.
- Implemented redundancy at critical points of failure, decreasing frequency and duration of systems outages.
- Consolidated and rationalized processes and tools through cross-training, virtualization, etc.
- Ensured that business users had the tools to do their jobs.
- Improved service levels while decreasing costs.
Technologies used
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft SQL Server
- Microsoft SharePoint
- C#, ASP.NET
- Red Hat Enterprise Linux
- Cisco PIX and routers
Manager, E-Business - Navigata Communications
Telecommunications company, Victoria, BC, 2002 - 2005
Responsibilities
- Managed all elements of revenue-generating E-Business unit, including staffing, budget, sales targets, and project workflow.
- Researched and specified market requirements for Web-based products.
- Created proposals and sales materials, conducted needs analysis with clients.
Accomplishments
- Simplified workflow, consolidated task management and billing systems.
- Introduced best practices for software development (code generation, documentation, OOP, etc.)
- Increased monthly billing by streamlining development of Web applications and incorporating open-source tools.
Technologies used
- Linux (Red Hat, Gentoo)
- Apache
- MySQL
- PHP, Perl, C
Software Development Manager - Acro Media Inc.
Web design firm, Kelowna/Vancouver, BC, 1999 - 2002
Responsibilities
- Designed and developed Web-based, object oriented software applications.
- Conducted needs requirements meetings with major corporate clients in varied industries.
Accomplishments
- Responsible for architecture and development of early versions of company's flagship products (e-commerce catalog, discussion board, mailing list).
- Opened Vancouver office.
Technologies used
- Solaris
- Red Hat Linux
- Apache
- mSQL
- C++, Perl
Technical Lead - Manndall Logic Group
Home automation distributor, Montreal, QC, 1998 - 1999
Accomplishments
- Created and conducted training courses for system installers.
- Created company Web site and online store.
Technical Writer - Teleliaison
Telecommunications company, Montreal, QC, 1996 - 1998
Accomplishments
- Wrote user guides and marketing materials, including brochures and magazine advertisements.
- Created company Web site and secure extranet.
Education
Microsoft Certified Professional (MCP)
Programming with Java - University of Victoria, Victoria, BC
E-business Insights - MindRise, Victoria, BC
Mass Communications for PR - McGill University, Montreal, QC
BA, English (Honours) - McGill University, Montreal, QC
References available upon request.